條款及細則 | Terms & Conditions
Welcome to the FEELING PRETTIE website (hereinafter referred to as "the Site").
Online Shopping Terms & Conditions
By using the online ordering service provided by FEELING PRETTIE (hereinafter referred to as "the Company"), you must agree to and accept the following terms to enjoy the ordering and delivery services. These terms apply to Hong Kong and other regions.
Ordering Terms
§ You must pay the full amount for the ordered goods to avail of the ordering service.
§ All products in the online store are settled in Hong Kong dollars.
§ The time displayed on the online store is in Hong Kong time, and the date and time are based on the server of the organizer.
§ When filling out the order form, please confirm that your name, email address, recipient's phone number, and delivery address are correct to ensure the products can be delivered to the designated location as soon as possible. The Company is not responsible for any losses resulting from incorrect information provided by the customer.
§ Even if you make additional purchases of similar or other products on the same day, we will treat them as a separate order and charge the relevant postage and handling fees. Please confirm the order details before placing your order.
§ Once an order is paid in full, the customer cannot cancel the order for any reason.
§ The promotions offered on this website may differ from those in physical stores, and product prices may vary between the website and the store. The price at the time of ordering on the website or in-store shall prevail.
§ Due to the computerized processing of orders, orders cannot be cancelled or changed after placement. The Company is not responsible for any issues arising from the ordering system.
§ All orders are subject to final confirmation based on the availability of the relevant products. If we are unable to provide any of the ordered products, the Company reserves the right to cancel that order. If we cannot provide any product on your order, we will notify you via phone or email before shipment. Refunds due to stock shortages will be processed within 30working days; we apologize for any inconvenience caused.
§ Most products sold are originally imported. The Company will make every effort to ensure sufficient supply, but some products may occasionally be out of stock due to import delays. We appreciate your understanding. If an items out of stock, the Company will notify the customer separately; refunds due to stock shortages will be processed within one month. We apologize for any inconvenience caused.
§ You may order online, but regardless of any transaction, even if the computer system indicates that the transaction is complete, the Company reserves the right to cancel the transaction after notifying you. The Company retains the final right to accept or reject any order.
§ The products sold are photographed as they are, and due to environmental, lighting, and composition factors during photography, the actual product may differ slightly from the images. We appreciate your understanding.
§ If any product is found defective, please request a replacement via email within 7 working days of receipt. Upon confirmation, you must bring the original receipt to the Company's physical retail store for the exchange(excluding overseas customers). If you do not exchange or return the item within the specified period, it will be regarded as a completed transaction.
§ All shipped items are for your personal use only and may not be used for any commercial purposes. The Company reserves the right to refuse any order suspected of being for commercial use.
§ Product prices do not include any customs duties or sales taxes(if applicable).
§ The Company reserves the unilateral right to change all the aforementioned terms and any other related terms regarding the sale of products without prior notice. If you disagree, you may discontinue using the online ordering service, and the ordered goods will not be affected.
§ The rights concerning the delivery service of your order are subject to the terms and conditions of relevant companies, which you may refer to. By choosing the Company's services, you agree to authorize SF Express to handle all shipping matters on your behalf. The Company will not be responsible for any actions or misdeeds of the relevant companies. If SF Express, postal services, or suppliers fail to contact you for delivery within 30 days, the company reserves the right to cancel that order and will refund the order amount after deducting a 3% handling fee (to cover online payment transaction fees and shipping costs).
§ In the event of irritation or allergic reactions, please discontinue use and consult your healthcare professional immediately. However, Feeling Prettie will not bear any related medical expenses. We strongly recommend patch testing or consulting your physician before using our products.
§ The Company reserves the final decision in any disputes.
Delivery Services
§ All products are shipped from the Hong Kong warehouse.
§ After shipment, you will receive an email notification with the tracking number.
§ Each country has different import regulations, and depending on the laws and regulations of the destination country, you may be charged import duties, value-added tax, customs handling fees, etc. The Company cannot anticipate these costs. You will be responsible for covering these fees. Please consider this carefully before placing an order.
§ The Company will not be responsible for any products confiscated due to customs issues or for delays in shipping due to customs procedures. The company will also not compensate for any losses resulting from these issues; please be aware of this.
Shipping Methods
**Hong Kong**
§ SF Express
§ SF Store Pickup or SF Smart Locker
§ Hong Kong Post
§ In-store Pickup
**Macau**
§ SF Express
**Overseas**
§ DHL*
§ International Express Mail Service (EMS)*
*Overseas customers, please contact us for shipping details before placing an order.
***Other Notes:
§ All in-stock items will be shipped within 3-5working days. If the order contains both in-stock and pre-sale products, the company will wait for all items to arrive before shipping. If you wish to ship separately, please place separate orders.
§ When filling out the order form, please confirm that your name, email address, phone number, and delivery address are correct to ensure the products are delivered quickly to the designated location. The company is not responsible for any losses due to incorrect information provided by you.
§ If the goods are returned due to incorrect address or information you provided, you will be responsible for the postage, and the Company will arrange for reshipment.
The Company uses SF Express and Hong Kong Post, and your rights regarding product delivery are subject to the terms and conditions of the relevant companies, which you may request to review. By choosing the Company's services, you agree to these terms.
