Shipping Information
**FEELING PRETTIE** offers local and global shipping services (to designated areas).
1. Order Processing and Timeliness
The processing time for each order varies and depends on the stock status displayed on the product page.
Generally, the processing time for orders is 1-3 working days, with an additional 2 working days for overseas orders. If any circumstances cause a delay in order processing, we will indicate this in the message box at checkout.
2. Order Shipping Time
In-stock Items
§ Items will be shipped within 3-5 working days after the order is confirmed and payment is successfully made. The delivery time will vary based on the logistics method chosen.
§ During promotional events, holiday periods, high order volumes, or due to force majeure, shipping may be delayed (no shipments will be made on weekends and public holidays).
Pre-order Items
§ The shipping date will be based on the last pre-order date displayed on the page (if the same order contains both in-stock and pre-order items, the shipping date will be determined by the last pre-order date). If customers request to ship in-stock items first, they can contact our customer service for assistance.
3. Order Delivery
We ship from the Hong Kong Special Administrative Region.
Once we receive your order with completed payment, we will ship the items within 3-5 working days, and you will receive an email with a tracking number. Delivery time and method will depend on the different regions; please refer to sections 3a and 3b for details.
3a) Orders for Hong Kong and Macau
SF Express** – Free shipping may apply depending on the situation.
§ For purchases of HK$500 or more, you can enjoy free shipping (calculated based on the discounted price).
§ For orders under HK$500 (calculated based on the discounted price), the local shipping cost is approximately HK$30; shipping to Macau is approximately HK$50.
§ Orders will be shipped within 3-5 working days after successful payment, and the general delivery time is about 1-3 working days after receiving the shipping notification email (delivery times may be adjusted based on the situation without prior notice).
§ General delivery hours are Monday to Saturday from 9 AM to 6 PM. The delivery personnel typically contact the recipient by phone to arrange delivery before arriving.
§ Additional fees may apply for remote areas; please refer to SF Express’s terms and conditions regarding remote area surcharges.
Track Your Delivery: You can track your package at SF Express [here](https://www.sf-express.com/hk/en/).
Store Pickup
We offer an online order pickup service. Once your items are ready, you will receive a pickup notification sent to your registered email or phone number. Please collect your items within two weeks after receiving the notification.
Address: 4th Floor, Lucky Factory Industrial Building, 63-65 Hong To Road, Kwun Tong (6-minute walk from Kwun Tong Station Exit B3)
Business Hours: Monday to Friday, 11 AM to 6 PM (excluding public holidays).
Please note that if you do not pick up your items within two weeks, we will convert the order to a cash-on-delivery shipment via SF Express.
**Important Notes:
§ Prices displayed on feelingprettie.com do not include shippingfees.
§ The free shipping threshold is calculated based on the discountedprice; any discounts, promo codes, or use of points do not count towards theorder amount.
§ If we are unable to deliver all items in the order and multipledeliveries are required, no additional shipping fees will be charged.
§ We will use SF Express services. Customers can choose delivery tobusiness or residential addresses, SF Stations, SF Smart Lockers, orconvenience stores (SF service points). At checkout, customers must fill in thecorrect recipient information in the "Delivery Address" section toarrange shipping. The Company is not responsible for any delays or additionalfees caused by incorrect information.
§ For orders delivered to SF Stations, Smart Lockers, or conveniencestores, please select the correct SF Station/Locker/convenience store numberand address. It is recommended to check the latest pickup points’ numbers andaddresses on the SF Express official website.
§ For orders delivered to Smart Lockers: Once the item arrives atthe locker, SF will send an SMS notification to the recipient. If the recipientfails to pick it up within the specified time, SF will charge additional fees,and the Company is not responsible.
§ For orders delivered to pickup points: If for any reason the itemscannot be delivered to the designated pickup point, SF will redirect the itemsto a nearby service network without further notice. The recipient will receivean SMS notification with the new pickup address. For any inquiries, pleasecontact SF Express.
If there are any shipping issues after the order has been shipped,please call +852 2730 0273 to contact SF Express.
3b) Overseas Orders
Standard Shipping – Shipping fees are charged based on thecountry/region.
With respect to the delivery services for orders, your rights regarding the delivery of goods are governed by the terms and conditions of the relevant companies, which you can refer to. By choosing our services, you agree that our company has entrusted SF Express to handle all matters related to the shipment. Our company will not be responsible for any actions or misconduct of the relevant companies. If SF Express or postal or suppliers fail to contact you for delivery within 30 days, our company reserves the right to cancel the order, and a 3% handling fee will be charged (to cover the costs of the related online payment transaction and shipping).§ For specified overseas regions, orders of HK$1300 or more qualifyfor free shipping (calculated based on the discounted price).
§ Delivery times vary by region and typically take 7-14 working daysafter the order is shipped. (Delivery times may be adjusted based on thesituation without prior notice).
§ The recipient may need to pay import taxes, customs duties, andadditional fees; the Company is not responsible for these costs.
4. Other Important Information§ For any changes required after the items have been shipped, pleasecontact the courier company directly.
*Important Notes for Overseas Orders:*
§ The prices displayed on feelingprettie.com do not include shippingfees.
§ The free shipping amount is calculated after discounts; anydiscounts, promo codes, or use of points do not count towards the order amount.
§ All shipping documents do not provide insurance or signingservices.
§ At checkout, customers must fill in the correct recipientinformation and local contact number in the “Shipping Address” section tofacilitate shipment arrangements.
§ Delivery companies generally provide only one delivery attempt. Ifdelivery fails for any reason, the goods will be redirected to the nearest postoffice or pick-up point, and you can arrange to collect them through thetracking number with the local postal service.
§ When packages arrive at the destination, relevant taxes may belevied. All related costs are to be borne by the recipient. You may also needto pay additional handling fees for shipping. These costs are separate from theshipping fees charged for your order, and relevant authorities may charge youdirectly.
§ If goods are shipped to areas outside Hong Kong, you will beconsidered an importer and may need to pay additional fees and various taxes,or register or apply for an import permit for the relevant goods at theshipping destination. The charges and document applications are subject to thelaws of the shipping destination, and we cannot control or predict the amountof such charges, nor will we assume any legal responsibility for these fees ordocument application procedures. If customers have any questions about importduties and regulations in their country, please contact the local customs.
§ Each country has different import regulations. Depending on thelaws and regulations of the destination country, import duties, value-addedtax, and customs handling fees may be charged, which we cannot anticipate. Ifany of the aforementioned fees are incurred, customers are responsible forthem.
§ Local customs may randomly check customer orders, leading todelivery delays, which typically take about 3 to 12 weeks. However, we have noauthority to intervene in customs actions, and the duration cannot bedetermined. We are not responsible for any delays or losses caused during thisprocess.
§ If products are confiscated due to customs issues, or if shippingtimes are delayed due to customs procedures, we will not be responsible; wewill not compensate for any losses caused by the aforementioned issues.
§ By clicking "Confirm" to complete your order, you acceptand agree to be responsible for all additional fees, taxes, or import documentapplications related to shipping the ordered goods.
§ Due to the need to comply with the import laws of the local country regarding additional fees, various taxes, or the registration or application for import permits for relevant goods, we must accurately declare the value of the goods. Some countries even require that details about the goods, including the value, be attached to the outside of the package for customs clearance. Therefore, we cannot adjust the declared value of the goods on customs documents under any circumstances as per
§ Due to shipping restrictions, some products may not be available for international shipping, including: liquid products with a single capacity greater than 100 ml, powdered products, and products containing alcohol.
§ All goods are shipped from our Hong Kong warehouse. Aftershipping, you will receive an email notification with the tracking number.
§ All delivery services apply to business and residential addresses;P.O. boxes and postal codes are not accepted.
§ The shipping address of the goods is based on the address providedby the customer. If there are delays or losses due to an inaccurate address provided by the customer, the customer will bear the responsibility.
§ If delivery is required on a specific date, please specify this in the "Remarks" section before checkout. However, our store does notguarantee that we can ship according to the customer’s wishes. For anyinquiries, please contact our customer service during office hours.
§ If the order includes both in-stock and pre-order or out-of-stockproducts, the pre-order or out-of-stock items will be shipped together oncethey arrive. If the customer requests to ship in-stock items first, our companywill charge for the full shipping cost for that shipment.
§ Delivery services may be suspended or delayed due to weather,traffic, regional, or other factors, and delivery times will be rescheduled.
§ Customers should check the goods upon receipt. If there is anydamage, please refuse the delivery or contact our customer service directly.
§ If the received items do not match the order in terms of item orquantity, please email hello@feelingprettie.com within 7 days of receipt. Ourcompany will verify the delivery process with the logistics company. If thelogistics company is at fault for loss or damage during delivery, we willpursue compensation from them. This entire process usually takes about 14-21business days. Cases contacting us after this timeframe may not receive furtherassistance.
§ If the tracking shows that delivery has been completed but thecustomer has not received the goods, the customer can first check withneighbors or the building management, or contact the logistics provider forfurther investigation. Additionally, the customer can contact our companywithin three business days of the delivery date, and we will follow up with thelogistics provider. Since standard shipping methods do not provide any signingor insurance services, if we cannot successfully trace or recover the orderedgoods, our company will not issue a refund or re-delivery.
§ For orders that could not be successfully delivered, our companywill contact the customer via email to arrange redelivery and will charge forthe extra shipping fees incurred.
§ Under no circumstances will we refund the shipping costs(including both outbound and return shipping fees), handling fees, and returnorder processing fees (15% of the total order amount) for goods that arerefused and returned to our company. The remaining balance will be refunded tothe customer. All refund processes will begin once the goods are successfullyreturned to our company. If there are any discrepancies during the returnprocess, our company will not issue a refund.
§ All shipping arrangements for orders are subject to the supply situation of the relevant goods. If we cannot provide any products or services on the customer’s order, our company will notify the customer via email.
