Feeling Prettie is committed to providing customers with the best sales service. After purchasing any product from our online store, if you have any questions regarding the usage or procedures of the product, please feel free to email us at hello@feelingprettie.com. Provide your order number, member name, member number, email, and contact number for verification, and we will have a dedicated person to respond and follow up.
1. Product Appreciation Period
All products sold in our store are non-refundable.
If the product you received does not match your order or is damaged, please contact our customer service at hello@feelingprettie.com within3 working days after shopping/receiving, and include the packing slip and photos of the incorrect or damaged product.
Please provide the following information to confirm our exchange service:
§ Order Number
§ Contact Number
§ Name of the Product for Exchange
§ Reason for Exchange
§ Photos/Videos of the incorrect or damaged product (if the product is damaged, please also capture the packaging and shipping label)
Customer Service Email: hello@feelingprettie.com
Customer Service Hotline: +852 6017 0967
2. Return Policy
To ensure the quality of our products and services, we thoroughly inspect all goods before sale to ensure quality. However, long-distance shipping may occasionally result in isolated issues. If the product you received is damaged during shipping:
**Local Orders**
Please send images of the problematic product to our customer service within 3 working days of receipt. We will process it as soon as possible during business hours; late inquiries will not be accepted.
**Overseas Orders**
Please contact our customer service and the shipping company within 3 working days of receipt. We will process your request during business hours. For general overseas orders with product damage, after our customer service team confirms the damage with images, the related costs will be refunded in points or to a local bank account. If you wish for the Company to resend the product, you will need to bear all associated costs and risks.
Products Not Eligible for Exchange
The following situations will not be accepted for return or exchange:
§ Products received more than 7 working days ago.
§ Products that have been opened (except for quality issues) or used.
§ Products with odors, cigarette smoke, perfume,or stains on the packaging.
§ Customers experiencing allergic reactions to thepurchased product. The Company will not assume any responsibility or relatedcosts for sensitivity issues.
§ The Company guarantees that all products aregenuine. If customers suspect a product has deteriorated and request a return,we will send the product back to the relevant manufacturer or agent forinspection and verification, generally taking 30-45 working days. If theproduct is confirmed to have deteriorated, the Company is happy to providereturn or exchange services.
§ Intentionally damaged items, including but notlimited to damaged packaging and washing damage, even if defective uponarrival.
§ Products that are not kept in their originalpackaging, have been damaged, or are incomplete.
§ Any discounted or promotional items that do notaccept returns or exchanges.
§ Any free gifts, accessories, or trial productsthat do not accept returns or exchanges.
§ Products without a purchase record on ourofficial website www.feelingprettie.com.
§ Requests for return or exchange that were not previously notified to our customer service team or have already been denied by our customer service team.
3. Exchange Process
Contact Customer Service → Confirm Eligibility for Return → Prepare Complete Product and Invoice→ Visit our store for exchange.
4. Exchange Guidelines
A. If you discover quality issues with the received product, please ensure to contact our customer service within 3 days of receipt to apply for an exchange; late requests will not be accepted.
B. You need to take immediate photos of the quality issues or damages and send them to us via WhatsApp or email for verification.
C. The exchanged product must be unused and free fromhuman-caused defects; please retain the original packaging (including the outerbox), otherwise, the exchange will not be accepted.
D. Customers may only exchange once under the same receipt within the specified date; exchanged products cannot be exchanged again. Under any circumstances, only exchanges are allowed; refund requests will not be accepted.
5. Transaction Completion
If no exchange request is made within 7 working days, it will be considered that the transaction is completed, and the Company will not assume any legal responsibility or arrange any follow-up exchanges.
*** Important Notes:
§ All locally shipped or sold products from our store must be exchanged at our physical store with the original receipt (excluding overseas customers).
§ If customers do not meet personal preferences or expected results after use, returns or refunds cannot be accepted.
§ Please understand that any natural ingredients carry a risk of allergens, and we cannot guarantee that our products are freeform unknown allergens. Sensitive skin types should read the full ingredient list on our website and perform a patch test. If any sensitivity occurs, please discontinue use immediately.
§ All shipping costs paid are non-refundable.
§ During exchanges, products must be kept in their original packaging.
§ We do not accept returns or exchanges for international orders. If the reason for the exchange is due to an error on the Company's part, the shipping cost will be fully covered by the Company; otherwise, overseas customers must bear the shipping costs associated with exchanging products.
§ Customers bear the cost of returning products to FEELING PRETTIE and must ensure safe and accurate transportation.
§ FEELING PRETTIE is not responsible for lost or stolen packages, customs duties, or fees, nor can we send replacement packages.
§ FEELING PRETTIE is not responsible for any incorrect delivery addresses provided at the time of order.
§ The company shall not be liable for any issues arising from incorrect or improper use of the product.
§ If you have any inquiries regarding the return and exchange policy, please WhatsApp 6017 0967.
If the exchanged product does not meet the company's exchange terms, it will not be processed. We apologize for any inconvenience caused.
For all matters related to exchange processing ,FEELING PRETTIE reserves the final decision. The terms and conditions in the Chinese version shall be deemed as the final and standard agreement.
